ADDITIONAL FEES AND CHARGES
Number Change Fee | $27.50 |
Receiving a Paper Bill Paper billing is no longer available from 30 November 2023. Register your email address with us to receive email bills instead. | $2.50 |
Plan Change Fee | $5.00 |
BPAY Payment | $1.00 |
Late Payment Fee This will be charged if your account is still owing after your due date. | $15.00 |
SIM card replacement | $20.00 |
Historical Itemisation | $30.00 |
Early Termination Fee Unless specifically provided for in your Critical Information Summary, you may be charged an Early Termination Fee, calculated as follows: Months Remaining x (Min Spend + Handset Charges). This is charged if you enter into a contract with us and you leave Vaya prior to the contract end date. We will also include any extra usage you may have incurred in your last month. Termination Fees do not apply to Month by Month agreements. | Months Remaining x (Min Spend+Handset Charges) |
Payment Dishonour We will charge this to you if your chosen payment method is declined. In order to avoid this, when we send you your bill, please make sure you have sufficient funds on your card/account to cover the bill on your scheduled due date. | $15.00 |
Directory Assistance 124YES (124937) | Flagfall $1.50, plus 15c / per min |
Directory Service 1223 | 45c / per min |
Domestic Video Calling | 49c / per min |