Number Change Fee


Receiving a Paper Bill

Paper billing is no longer available from 30 November 2023. Register your email address with us to receive email bills instead.


Plan Change Fee


BPAY Payment


Late Payment Fee

This will be charged if your account is still owing after your due date.


SIM card replacement


Historical Itemisation


Early Termination Fee

Unless specifically provided for in your Critical Information Summary, you may be charged an Early Termination Fee, calculated as follows: Months Remaining x (Min Spend + Handset Charges). This is charged if you enter into a contract with us and you leave Vaya prior to the contract end date. We will also include any extra usage you may have incurred in your last month. Termination Fees do not apply to Month by Month agreements.

Months Remaining x (Min Spend+Handset Charges)

Payment Dishonour

We will charge this to you if your chosen payment method is declined. In order to avoid this, when we send you your bill, please make sure you have sufficient funds on your card/account to cover the bill on your scheduled due date.


Directory Assistance 124YES (124937)

Flagfall $1.50, plus 15c / per min

Directory Service 1223

45c / per min

Domestic Video Calling

49c / per min

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